FAQs

Thank you for visiting Rio Grande, your source for premium Arabica coffee and convenient single-use coffee packets. We're here to provide you with all the information you need to make the most of your Rio Grande experience. Whether you're curious about our products, the ordering process, or anything else, this page is designed to address your questions and provide clarity.

Frequently Asked Questions

What is Rio Grande Arabica Coffee?

Rio Grande Arabica Coffee is a premium blend of high-quality Arabica beans sourced from around the world. It delivers a rich, smooth flavor that coffee enthusiasts can savor.

What are single use coffee packets?

Our single-use coffee packets offer the convenience of enjoying Rio Grande's exceptional coffee blends in a pre-measured, easy-to-use format. Perfect for busy mornings or on-the-go moments.

How do I place an order?

Ordering from Rio Grande is simple. Just browse our products, select your desired items, and proceed to checkout. Follow the prompts to provide your information and complete the purchase.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, for secure and convenient transactions.

What is the shipping cost?

Shipping costs are calculated based on your location, selected shipping method, and order size. You can view the shipping cost during the checkout process before finalizing your order.

How long does it take to receive my order?

Our team processes orders within 1-2 business days. Shipping times vary based on your location and selected shipping method. You will receive a tracking number to monitor your shipment's progress.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and Canada. We're dedicated to providing exceptional service to these regions.

What if I receive damaged products?

If your order arrives damaged or with any issues, please contact us at riograndecoffee@yahoo.com within 14 days of delivery. We'll work to resolve the matter promptly.

Can I return or exchange my order?

Due to the nature of our products, we do not accept returns or exchanges. However, if you encounter any problems with your order, please let us know, and we'll assist you.

How can I reach customer support?

If you have any questions, concerns, or need assistance, please reach out to us at riograndecoffee@yahoo.com. Our dedicated customer support team is here to help ensure your satisfaction with Rio Grande products and services.