Shipping policy

Welcome to Rio Grande! This Shipping Policy outlines the details of how we process and deliver your orders. We are committed to ensuring a seamless and efficient shipping experience for our valued customers.

1. Shipping Destinations: Rio Grande currently offers shipping services to customers within Canada and the United States. We regret to inform you that we do not provide international shipping at this time.

2. Shipping Methods: We partner with reliable shipping carriers to ensure your products are delivered in a timely manner. Shipping options and delivery times may vary based on your location and the selected shipping method during checkout.

3. Processing Time: Once you place an order, our team will process it within 1-2 business days. Please note that processing times may be slightly longer during peak seasons or promotional periods.

4. Estimated Delivery Times: Estimated delivery times will depend on the shipping method you choose and your location. During the checkout process, you will have the option to select from various shipping speeds that best suit your needs.

5. Shipping Costs: Shipping costs are calculated based on the destination, shipping method, and the total weight of your order. You will see the shipping costs during the checkout process before finalizing your order.

6. Order Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its status.

7. Shipping Delays: While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions or shipping carrier delays may impact delivery dates. We appreciate your understanding in such cases.

8. Shipping Restrictions: Please note that our shipping services are limited to addresses within Canada and the United States. We regret any inconvenience this may cause to our international customers.

9. Contact Us: For any inquiries or concerns regarding your order, shipping, or delivery, please do not hesitate to contact us at riograndecoffee@yahoo.com. We are here to assist you and ensure a smooth shipping experience.

Thank you for choosing Rio Grande. We aim to provide you with quality Rio Grande Arabica Coffee and single-use coffee packets, along with a reliable shipping process that meets your expectations.

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